1) Can I exchange items?
If you wish to exchange an item, simply request us within 7 days when you receive the item and send it back to us as new in 14 days. If the price of the new item is higher than the original item you returned, you should pay the balance but please contact us prior to returning the item for exchange. Discounted items cannot be exchanged.
We suggest you make careful selections for clothing before you finalize your order. Please refer to the appropriate size chart information when ordering clothes. Or please contact us for size assistance.
2) What if my package is damaged or has a manufacturing defect?
All products are carefully wrapped with utmost care to ensure a safe delivery to their destination. In the rare event that you encounter goods damage, you may contact us for assistance within 48 hours when you receive the goods. Please check product carefully once you receive the package immediately.
3) What is your address for returns or exchanges?
Please click “Return” on Zoom Boutique home page to apply your return request.
4) Who pays for shipping exchange or return items back to Zoom Boutique?
The Customer will be responsible for shipping their items back to us and the re-shipping fee.
For UK or US buyers, if the returns caused by wrong/broken items shipped, Zoom Boutique will pay for the return shipping and the re-shipping fee, flat rate $10.
Return items not shipped within 7 days of receiving the pre-paid return label will not be processed for return.
If the returns caused by wrong shipping address given or unsuccessful delivery due to the absence, customer will pay for the shipping fee for resending.
5) Can I return the goods for a refund?
Refunds will be given at the discretion of the Company Management.
We allow ALL BUT THE FOLLOWING products to be returnable/exchangeable/refundable:
– Custom-made clothings.
– All discounted, sales and bargain selection items are final.
– items received over 7 days
– items damaged by improper wearing or cleaning method
Simply request your return and upload the requested item photos within 7 days when you receive the goods. If we don’t receive the photos within 7 days, return will be closed. After your return request approved, please dispatch your return within 7 days, If you need to extend dispatch time, please contact us within 7 days after receiving this message. If in 7 days we don’t receive your return tracking code nor extend request, the return or exchange request will be closed.
* For defected discounted and sales items, we offer free return for exchange but no refund.
* Please note: A 10% restocking fee, not to exceed $50, will be applied for all returns. Initial shipping (flat rate 10$ for all free shipping in UK and US, 30$ for all free shipping in overseas countries which is not UK or US) and other fees incurred are non-refundable. The free postage only applies to buyers who keep the item. Returning postage is at customer’s own cost, unless the item was faulty or sent wrong.
6) How do I cancel an order?
An order can be cancelled at any time prior to the goods being loaded to truck or shipped out. Upon shipment of the goods we will not be able to process your cancellation.
Full refund will be given excluded 7.5% payment processing fee.
The custom made order can not be cancelled after the payment made.
7) No refunds for any denied free economy shipment. Denied free economy shipment would be sent back to our logistic third party company as unrecognised post disposal therefore we won’t be able to get them back and process refund.
8) Please check your shipping details carefully before placing order, we can not take responsibility for loss of item due to the wrong address being given. If wrong address be given by mistake from buyer, we will arrange a redelivery once the wrong address post returned back to us. Please be kindly waiting for USPS return processing, and please make sure to provide us a correct address.
9) How do I track my order?
After placing an order we will notify within 3-4 business days either via e-mail or fax (please ensure that these details are included in your order request). You also can track the shipping status at Order Tracking page, trackingmore, or at your online account in Zoom Boutique. Please keep record of your order number for any future reference.